Cancellation policy
You have the right to cancel your purchase within 14 days without giving any reason . The cancellation period is 14 days from the day on which you (or a third party designated by you) received the goods.
To exercise your right of withdrawal, please send us a clear statement by email to:
support@paper-poets.de
Subject: Cancellation of order #[order number]
You are welcome to use our contact form or send us an informal email.
Consequences of revocation
If you cancel your purchase, we will refund all payments we have received from you, including the original shipping costs if you chose our standard shipping method .
Additional costs incurred due to a different shipping method (e.g. express shipping) will not be refunded.
The refund will be made using the same payment method you used for the purchase – immediately and no later than 14 days after we receive your return .
Return costs
The return shipment will be at your expense.
Exception: If you received an incorrect delivery or a damaged product, we will of course cover the return shipping costs.
Condition of the goods
Please return the products unused and in their original condition .
If the goods show signs of wear or damage, we reserve the right to deduct an appropriate amount from the refund amount .
Note for orders outside the EU
The right of withdrawal only applies to consumers residing in the EU.
Orders with delivery addresses outside the European Union are excluded.
You can find all the details in our terms and conditions or directly in the order confirmation.